Q: How do I book a vacation rental?

A: You can book a vacation rental directly through our website or by contacting our reservations team. We will guide you through the booking process and answer any questions you may have.

Q: What is included in my vacation rental?

A: Our vacation rentals come fully furnished and equipped with everything you need for a comfortable stay, including linens, towels, kitchen appliances, and more. Specific amenities may vary depending on the property, so be sure to check the property listing for details.

Q: How much does a vacation rental cost?

A: The cost of a vacation rental depends on a variety of factors, including the location, size, and amenities of the property, as well as the time of year and length of stay. We offer competitive pricing and are happy to provide a quote based on your specific needs.

Q: How do I pay for my vacation rental?

A: You can pay for your vacation rental using our secure online booking system or by contacting our reservations team to make a payment over the phone. We accept all major credit cards.

Q: What is your cancellation policy?

A: Our cancellation policy varies depending on the property and time of year. Generally, we require a certain amount of notice for cancellations in order to provide a full or partial refund. Please refer to our terms and conditions  on the listing you’re inquiring about or contact our reservations team for more information.

Q: What should I do if I have a problem during my stay?

A: We are committed to providing our guests with a comfortable and enjoyable stay. If you have any issues or concerns during your stay, please contact our customer service team right away. We will do our best to resolve the problem as quickly as possible.

Q: Can I bring my pet?

A: Some of our properties are pet-friendly, while others are not. Be sure to check the property listing or contact our reservations team to confirm whether pets are allowed.

Q: What is the check-in and check-out process?

A: Check-in and check-out times may vary depending on the property, but generally, check-in is between 4pm and 12am and check-out is between 10am and 11am. Our reservations team will provide you with specific instructions and directions to the property prior to your arrival.

Q: Do you offer any discounts or promotions?

A: We occasionally offer discounts and promotions throughout the year. Be sure to sign up for our email newsletter or follow us on social media to stay up-to-date on our latest deals and special offers.