How to Choose a Vacation Rental Manager in Los Cabos: 12 Questions to Ask (Including Us)

Handing a stranger the keys to a home you love — and letting them host other strangers in it — deserves more diligence than most owners give it. The good news: a few direct questions expose the difference between a professional operation and a listing babysitter very quickly. Here are the twelve we'd ask anyone, including ourselves.

Money questions

• 1. What is your management fee, and what does it include? Cabo rates run roughly 10–30% by service level. The number matters less than what's inside it — ask what costs extra.
• 2. How do I get paid, and when? Look for a fixed monthly schedule and a named person to call.
• 3. What does your owner statement look like? Ask to see a real one. If they can't show you a clear monthly statement — nights, occupancy, revenue, fee — that's your answer.
• 4. Who keeps the extra fees? Cleaning fees, upsells, late checkouts: know the split before you sign.

Guest questions

• 5. How do you vet guests? Age minimums, ID verification, deposits, house-rules acknowledgment — 'Airbnb handles it' is not an answer.
• 6. Who answers the phone at 2 am? On-island staff or an offshore call centre? Ask where the team actually lives.
• 7. How do you handle parties and rule-breaking? You want a manager with a process, not a shrug.

Home questions

• 8. Who inspects the home between stays, and how often? Cleaning is not inspection. Ask who lays eyes on your property and what they check.
• 9. How is maintenance handled and billed? Approval thresholds, markup on repairs, and preferred-vendor relationships all belong in writing.
• 10. What happens in hurricane season? Shutter plans, monitoring, and communication — a Cabo-specific question every real local manager answers instantly.

Performance questions

• 11. How do you decide nightly rates? Seasonality, events, and gap-night strategy — ask for the reasoning, not just software names.
• 12. Can I talk to two current owners? References from owners with homes like yours beat any review page.

Our answers, in brief

We publish our fee approach openly, send every owner a monthly statement generated from our reservation system, verify guest IDs, run our own local team with 24/7 coverage, and have operated in Los Cabos for more than eleven years. If you'd like the long versions of all twelve answers, that's exactly what the first call is for.

Compare us, honestly, against anyone. Start with our fees guide, then tell us about your home.